I paid but my account still shows Free

Payment goes through, but the dashboard still shows the old plan and the features you paid for stay locked. The payment is not lost. Almost always the plan change simply has not reached your account yet.

First, do this

1. Log out and log back in.

   Your plan is read when your session starts, so an old session keeps showing the old plan even after the upgrade landed.

2. Give it a few minutes.

   The upgrade arrives from our payment provider as a notification to the app. It is normally immediate, but it can lag.

3. Check your card statement or payment confirmation email.

   Confirm the charge actually completed rather than being authorised and declined.

   

If it is still wrong after that

Write to [email protected] and include:

• the email address on your JustReview account (this matters most: if you paid with a different email than you signed up with, the upgrade cannot find your account automatically),
• the plan you bought,
• the date and amount of the charge.

We can then match the payment and apply the plan by hand, usually within one reply. Do not pay again and do not start a chargeback, both make it slower to untangle.

Paying with a different email is the usual culprit

The upgrade is matched to your account by email address. If your card or payment account uses a different address than your JustReview login, the two do not connect on their own and someone has to link them manually. Tell us both addresses and it is a one-minute fix.

Related: features still locked on the right plan

If your plan is correct but something stays locked, check what that feature requires:

• Review Curation (hiding individual reviews), Replies, multiple locations and most review sources need Ultimate.
• Reviews Page and Stars widgets, Best Reviews on Top, Generate Rich Snippet Data and Filter by page language need Pro or higher.
• CSV import, Summary, Testimonials and Counters widgets, and White Label need Plus or higher.

See the pricing table for the full comparison.