Cannot change your card or reactivate a subscription

Two related situations, same underlying cause: the hosted payment screen does not open properly for subscriptions in certain states, most often after a subscription was already cancelled.

Symptoms

• “Reactivate Subscription” says the card is invalid, but there is no visible way to enter a new one.
• The section for changing the payment method does not appear at all.
• Clicking the button appears to do nothing.

Try this first

Use a different browser, or a private window. The payment screen is embedded from our payment provider and is sensitive to pop-up blockers, tracking blockers and stale sessions. A private window with extensions disabled resolves a good share of these.

Check that pop-ups are allowed for app.justreview.co.

If it still does not open

Write to [email protected] and ask for a payment method link. We generate a direct, secure link from our payment provider that opens the card form outside the panel, which sidesteps the problem entirely. Include the email address on your account.

Never send card details by email

We will never ask you for your card number, and you should never send one to us or to anyone else in an email or chat message. The link we send takes you to our payment provider’s own secure form, where we cannot see the card data either.

Reactivating after cancellation

A cancelled subscription can be brought back, and your reviews and widget settings are still there. If the button in the panel refuses, ask us for the link above and we will reactivate it from our side in the same reply.

If you hold a lifetime deal

If you bought a lifetime plan through AppSumo, do not use the cancel flow to change anything about your billing. Write to us first, so your lifetime access is preserved.