Changing your account email and deleting your account

Changing the account email

The email field in Settings is read-only on purpose. It is your login and it ties your account to your billing, so changing it by yourself could separate you from your subscription or lock you out.

To change it, write to [email protected] from the current account address and give us the new one. If you no longer have access to the old mailbox, tell us and we will confirm your identity another way, for example against your billing details.

Typical reasons this comes up, all fine with us:

• the business changed domain,
• the account was created by an agency or a former employee and needs handing over,
• you signed up with a personal address and want a company one.

Changing the email does not move your billing

If your subscription was paid from a different address, mention that too, so we link both in one go rather than leaving you on a plan the system cannot match to your account.

Handing the account over to someone else

Same route: write to us. Do not create a second account and reconnect everything, because your reviews, widget settings and the snippet already on your website all belong to the first account. A new account starts empty and the widget on your site keeps pointing at the old one.

Deleting your account

Write to [email protected] from the account address and ask for deletion.

1. Cancel the subscription first, in Payments, so nothing is charged while we process it.

2. Remove the JustReview snippet from your website. After deletion the widget has nothing to load, so leaving the code behind means an empty space and a pointless request on every page view.

3. Export your reviews first if you want to keep them. Once the account is gone, so is the data. The export is in All reviews.

What deletion removes

Your account, your connected sources and the reviews collected under it.

What it does not touch: the reviews on Google, Facebook or any other platform. Those belong to the platform and to the people who wrote them. Deleting your JustReview account has no effect there, which also means you can come back later and reconnect.

Your data and GDPR

If you need a data export, deletion confirmation, or a data processing agreement for your own compliance records, write to [email protected] and say what you need. Where the review data comes from and on what basis is explained in where our reviews come from.

Cancelling versus deleting

They are not the same thing:

• Cancelling stops the charges. Your account stays, downgraded, and your reviews stay with it, so you can return without importing everything again. See cancelling and refunds.
• Deleting removes the account and its data. There is no undo.

If you are unsure, cancel. It is reversible.