Password reset email is not arriving

1. Check spam, junk and any promotions tab. Reset messages are automated and land there often.

2. Search your whole mailbox for justreview rather than scanning the inbox. In business mailboxes with rules, the message frequently ends up filed away rather than missing.

3. Confirm which address the account uses. The reset only goes to the exact address the account was created with. If you signed up with a different address than the one you check daily, the email is sitting in the other mailbox.

4. Try once more and wait a few minutes. Repeated attempts in quick succession do not speed anything up.

5. Ask your IT or mail provider to check quarantine, if you are on a company domain with filtering in front of the mailbox.

If none of that works, write to us

Send a message to [email protected] from any address you can use, and tell us the email address on the JustReview account. We can check whether a reset was actually requested and generated for your account, and help you get back in.

Include the account email, not just your name

The account email is what lets us find you. Without it the first reply is only a question, which costs you a day for nothing.

Do not create a second account

Signing up again with a different address gives you an empty account, and your connected sources, reviews and widget settings stay on the original one. Worse, if your website still has the old snippet, it keeps pointing at the first account. Get back into the original account instead.