Reading your dashboard

The dashboard is the first thing you see after logging in. It answers three questions: how many reviews you have, whether they are still coming in, and how they are distributed.

Connected sources

Each connected platform gets a tile with its review count. Sources you have not connected are shown too, so you can see what is available on your plan.

Use it as a health check. If a tile you connected months ago shows a suspiciously round or low number, that is your first signal something stopped. Confirm in All reviews by filtering that source and looking at the newest date, then read reviews stopped updating.

Total reviews and average rating

The total is all reviews stored in your account, across every source, including any you hid and any imported from CSV. It is the number your plan limit applies to.

This total is not what a widget shows

A widget can be limited to selected sources, ratings or languages, so it legitimately displays fewer. When comparing numbers, always start from the dashboard or All reviews, never from a widget.

Reviews over time

The chart shows how many reviews arrived in each period, and can be narrowed by source and by sentiment over ranges from 30 days up to 5 years.

Two things it is genuinely good for:

Spotting a dead connector. A line that drops to zero and stays there is a connection that expired, not customers going quiet. This is the fastest way to catch it, because nothing else announces it.

Checking whether asking works. Send a review request campaign, then look at the following weeks. If the line does not move, the campaign did not land.

Rating breakdown

How many reviews at each star level. Worth a look for one reason: the shape matters more than the average. A 4.6 built from many fives and a few ones reads differently to a 4.6 built from mostly fours, and it tells you whether you have a consistency problem or isolated incidents.

Filter 1 and 2 stars in All reviews to read them together. That is usually the most useful ten minutes you can spend in the panel.

An empty dashboard

If you just signed up and everything is at zero, nothing is broken. Connect a source and the first import runs in the background, minutes for a small profile, longer for a large one. Start with Google or Facebook, both are available on Free.